Supervisor, Technical Support Markham

Published date: October 9, 2019
  • Location: Markham, Ontario, Canada


Description:

Location 270 Esna Park Dr suite Unit 3--Unit 5, Markham, ON
Salary $30.00 / hour
Vacancies: 1
Terms of employment Permanent, Full time 35 to 44 hours / week
Start date As soon as possible
Employment conditions: Overtime, Day, Evening, Weekend
Qualifications:

Languages
English

Education
College/CEGEP in computer science, computer programming, electronics or related field

Experience
2 years to less than 3 years

Work Conditions and Physical Capabilities
Fast-paced environment, Work under pressure, Tight deadlines, Manual dexterity, Attention to detail, Ability to distinguish between colours

Personal Suitability
Team player, Accurate, Excellent written communication, Initiative, Judgement, Excellent oral communication, Client focus, Organized, Effective interpersonal skills

Additional Skills
Supervise staff or team, Professionalism in customer service
Computer and Technology Knowledge
MAC, Linux, Device drivers, Servers, Desktop applications, Programming software, MS Windows, MS Office, XML, .NET
Equipment and Machinery Experience
Soldering equipment


Specific Skills
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced,
Consult user guides, technical manuals and other documents to research and implement solutions,
Provide advice and training to users in response to identified difficulties,
Collect, organize and maintain a problems and solutions log for use by other technical support analysts,
Supervise other technical support workers in this group,
Provide business systems, network and Internet support to users in response to identified difficulties,
Operate automatic and semi-automatic machines to position, solder and clean prescribed components on PCB (printed circuit boards),
Troubleshoot and resolve technical problems


Other requirement
2 years to less than 3 years as computer technical support
At least 1 year experience as technical support supervisor
Must have hands-on experience in computer circuit and component repairing


Company Name: Thousandeals Inc.
Job Type: Full Time

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