Tier 3 Network Support Escalation Engineer Waterloo

Published date: October 30, 2019
  • Location: Waterloo, Ontario, Canada

About NCR
NCR Corporation (NYSE: NCR) is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables nearly 700 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Atlanta, Georgia, with nearly 30,000 employees and does business in 180 countries.

Qualifications:

• 5-10 years of delivering excellent technical support in the high-tech industry and incredibly efficient at resolving cases

• Potential travel required 50%



Job Requirements:

• Expert knowledge of the foundational requirements to deploy a collaboration based hardware/software solution

• Employs a solid and methodical process for troubleshooting interdisciplinary issues (Server/Network/Client)

• A good sense of humor and easy going “I am here to help” attitude will help you fit in with NCR’s worldwide support team

• Natural ability to multitask high priority customers and sustain a strong sense of urgency

• Robust experience with audio/video solutions

• Hands-on experience with routers/switches (preferred Cisco, Juniper, Dell)

• In depth knowledge of bare metal implementations and virtualization platforms (VMware)

• Demonstrable understanding of networking fundamentals (TCP/IP, ICMP, Traceroute , switching/routing protocols, QoS, MTU)

• Hands-on experience deploying QoS for an enterprise

• Must be very comfortable with installing, configuring and optimizing Windows and Linux operating systems and platforms

EEO Statement
Integrated into our shared values is NCR’s commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. NCR does not discriminate in employment based on sex, age, race, color, creed, religion, national origin, disability, sexual orientation, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.

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